Jobpost

$60-65k
Upscale Casual

Community-focused
Autonomous and creative position
Growth potential
Benefits

Summary

The General Manager (GM) is responsible for overseeing the entire operation, ensuring high standards of service, managing staff, and achieving financial goals. This role requires strong leadership, excellent customer service skills, and a comprehensive understanding of restaurant operations. 

Overall Management

• Oversee daily operations of the coffee shop and wine bar
• Ensure high standards of customer service and food quality
• Handle customer inquiries, complaints, and feedback professionally

Staff Management

• Manage staff scheduling, training, and performance
• Foster a positive and productive work environment
• Conduct regular team meetings and training sessions

Financial Management

• Oversee financial transactions, including cash handling and budgeting
• Monitor sales and expenses to achieve financial targets
• Prepare and analyze financial reports

Compliance and Safety

• Ensure compliance with health and safety regulations
• Maintain inventory levels and order supplies as needed
• Coordinate with kitchen and bar staff to streamline service

Event Planning

• Plan and execute special events and promotions
• Collaborate with owners on business strategy and growth

Inventory Management

• Monitor inventory levels and restock supplies as needed
• Maintain accurate records of purchases and usage
• Ensure proper storage and rotation of inventory to minimize waste

Customer Service

• Ensure a welcoming and friendly atmosphere for all customers
• Provide knowledgeable recommendations on menu items and beverages
• Address and resolve customer complaints in a professional manner

Cleanliness and Organization

• Maintain a clean and organized front-of-house area
• Perform regular cleaning tasks, including sanitizing surfaces and restocking supplies
• Follow opening and closing procedures to ensure a clean and secure workspace

Team Collaborationn

• Work collaboratively with other team members to ensure efficient operations
• Communicate effectively with the kitchen and bar staff
• Participate in team meetings and training sessions

Other Duties as Assigned

• “Other duties as assigned” encompasses additional responsibilities not explicitly categorized but integral to the GM role

Qualifications

• Five+ years’ experience in a managerial role in the food and beverage industry
• Strong leadership and organizational skills
• Excellent communication and customer service abilities
• Knowledge of food and beverage operations, including bar management
• Ability to work in a fast-paced environment
• Familiarity with inventory management and financial reporting
• Ability to work flexible hours, including weekends and evenings

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 30 pounds
• Manual dexterity for operating kitchen and bar equipment

Working Conditions

• Busy restaurant environment with varying levels of customer traffic
• Potential exposure to hot equipment and sharp tools

Benefits

• Healthcare benefits
• Competitive salary
• Employee discounts
• Opportunities for training and advancement