FOH Manager – Raleigh, NC

FOH/Operations Manager
Raleigh, NC
Posted 4 weeks ago

Salary $65k

High-energy environment
Great food and service
Committed to building a talented team
Community-minded
Outstanding benefits including medical, dental, and vision insurance, PTO, and meal discounts

JOB SUMMARY

The FOH Manager is responsible for assisting with meeting the restaurant’s revenue, profitability, health and quality goals via ensuring an efficient restaurant operation. The FOH Manager must also assist with maintaining high production, productivity, quality and guest service standards. This position is classified as exempt.

REPORTS TO

General Manager and Assistant General Manager

ROLES & RESPONSIBILITIES

Operational Responsibilities

  • Coordinate the entire restaurant operation.
  • Write and review of hourly team member schedules to meet company set
    budget goals.
  • Monitor, organize and maintain inventory levels in the FOH to company set standards as needed. This includes counting of inventory items at the end of each month.
  • Successfully promote the brand by being a brand ambassador.
  • Manage daily shifts. This includes daily decision making, communicating and
  • Ensure all cash handling procedures are executed within company guidelines
    and timeframes. This includes daily deposits, setting opening cash drawers,
    performing checkouts and paid outs.
  • Lead by example with a work ethic and dedication to providing exceptional service that exemplifies the culture and principles the company was founded on.
  • Attendance and participation at quarterly all team meetings.

Training

  • Maintain a significant role in the training of new employees through company provided training programs and materials.
  • Identify areas of improvement and provide training, coaching and direction to all team members throughout each shift.
  • Develop team members by providing ongoing feedback, establishing performance expectations and conducting performance reviews.

Sanitation Standards

  • Monitor compliance with sanitation and safety rules and regulations.
  • Follow all company policies and standards through the use of checklists, line checks and any company set emergency procedures.
  • Be knowledgeable of previous health department infractions and ensure those points are identified, corrected and monitored.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of equipment. Ensure compliance with operational standards, company policies and federal, state and local laws.
  • Must be ServSafe certified or seek certification via HR.

Quality Assurance

  • Ensure that food products and presentation meet standards set by the company.
  • Responsible for ensuring consistent high quality of food preparation and service.
  • Ensure the FIFO inventory management process is being used for all products.
  • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions.
  • Follows company policies and standards on comping.

Personnel Management

  • Consultation with HR in regards to hiring needs, termination,
    promotion, compensation review and progressive discipline.
  • Consultation with GM and AGM re: scheduling, new hire paperwork, orientation and/or disciplinary actions regarding any employee.
  • Responsible for motivation of staff, creating a positive, welcoming and safe environment for guests and team members.
  • Develop relationships and establish trust with team members, and guests to ensure teamwork, reliability and calm responses in high pressure situations.

BENEFITS

  • Bonus programs based on meeting company set goals
  • Medical and dental coverage
  • Meal discounts
  • Paid training
  • Two one-week paid vacations per year
  • Thanksgiving, Christmas, Easter and July 4 off
  • 401(k) plan
  • ServSafe Certification classes and ongoing health/safety training 

WORKING CONDITIONS

  • Hours may vary if a FOH manager must fill in for his/her co-workers if emergencies may arise. This position typically is scheduled 50 – 55 hours per week.
  • Must be able to lift and carry 40 pounds.
  • Position requires prolonged standing, bending, twisting, carrying of objects, and repetitive hand and wrist motion.
  • Work with hot, cold, and hazardous materials and equipment.
  • Annual evaluations are done in January for all FOH managers.

Job Features

LocationRaleigh, NC
Salary$65k

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